We are based in the United Kingdom but deliver worldwide. However we reserve the right to change our delivery policy depending on circumstances and agreements with local partners.
Shipping Rates and Times
Our standard shipping times are 7 - 21 days within Europe (and 5 - 21 working days within the UK as our domestic market). However, shipping times may vary depending on the local carriers. Here are some indicative shipping times for the major geographic areas:
UK (Domestic) - 5 - 21 days
Europe - 7 - 21 days
Countries: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Malta, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine
North America - 7 - 21 days
Countries: Canada, Mexico, United States
Central America - 7 - 21 days
Countries: Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haití, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Sint Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Virgin Islands, British
South America - 7 - 21 days
Countries: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Netherlands Antilles, Paraguay, Perú, Surinam, Uruguay, Venezuela
Africa - 7 - 21 days
Countries: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of Cameroon, Rwanda, Saint Helena, Sao Tome And Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Svalbard And Jan Mayen, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Asia - 7 - 21 days
Countries: Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, Hong Kong, India, Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Kazakhstan, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
Australia & Oceania - 7 - 21 days
Countries: Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna
Other - 14 - 28 days
Countries: French Southern Territories, Heard Island And Mcdonald Islands, South Georgia And The South Sandwich Islands
If you are ordering larger quantities or have any other special requirements with regard to your order that are not covered by our Policy, please email us on email@example.com and we’ll be happy to discuss your case and offer suitable solution where possible.
At busy times of the year such as Christmas or other big holidays depending on your location, you might experience slight delays in delivery. We do not guarantee that you will receive your order within the usual times as they are only indicative but not binding. Place your order well in advance to avoid disappointment.
If we know of any expected delays due to to other reasons, we will endeavour to update this section of our Delivery Policy, however it will be up to you to check for any updates.
We package all the products we send out with the utmost care so you will get what you order in perfect condition. However, if you have received a faulty product or the packaging was broken, please contact us on firstname.lastname@example.org and we’ll do what we can to resolve the problem.